Job Description
We are seeking a dynamic and detail-oriented Front Desk Agent to join our world-class hospitality team at the newly renovated Lumina Grand in Los Angeles. As the face of our hotel, you will play a pivotal role in ensuring every guest enjoys a memorable stay.
Why Join Our Elite Team?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour with performance-based bonuses.
- Comprehensive Benefits: Medical, dental, and vision insurance for full-time employees.
- Employee Perks: Exclusive discounts on dining, spa services, and room rates.
- Career Growth: Clear pathways for advancement within a global hospitality leader.
As a Front Desk Agent, you are the first point of contact for our guests. We are looking for someone who embodies our core values of professionalism, warmth, and efficiency.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring accurate registration and secure payment processing.
- Answer incoming calls and emails promptly, providing information regarding room availability, local attractions, and hotel amenities.
- Manage reservations and room assignments using the Property Management System (PMS) with precision.
- Maintain the front desk area and lobby to ensure a welcoming, organized, and pristine environment.
- Handle guest complaints and special requests with empathy and professionalism to resolve issues and exceed expectations.
- Collaborate closely with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Assist with administrative tasks such as filing, photocopying, and data entry as needed.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Minimum of 1-2 years of experience in a front desk or guest services role preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, SkyTouch) is highly desirable.
- Strong interpersonal and communication skills with a focus on exceptional customer service.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- A valid driver's license and reliable transportation are required.