Job Description
Join our award-winning luxury resort in the heart of Miami Beach! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing operations in our stunning oceanfront property. Enjoy competitive pay, premium benefits, and the opportunity to thrive in Miami's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and VIP guest requests
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping, concierge, and security teams
- Operate property management systems (Opera/PMS)
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 1+ years of hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude