Job Description
Are you looking for a rewarding career in the Hospitality industry with flexible hours? The Grandview Hotel Group is seeking an experienced and energetic Weekend Shift Lead to join our elite team in Atlanta, Illinois. We pride ourselves on providing world-class service and creating memorable experiences for every guest who walks through our doors.
As a Weekend Shift Lead, you will be the face of our hotel during peak times, ensuring our operations run smoothly while maintaining the highest standards of guest satisfaction. This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to lead a dynamic team.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Discounted stays at all Grandview properties nationwide.
- Comprehensive training and clear career advancement pathways.
- A supportive and inclusive work culture.
Responsibilities
- Oversee daily hotel operations, including front desk check-ins and check-outs, housekeeping coordination, and concierge services on weekends.
- Manage and mentor the weekend staff, providing guidance, training, and performance feedback.
- Handle high-level guest inquiries, complaints, and special requests with professionalism and empathy to ensure a 5-star experience.
- Ensure strict adherence to hotel safety, security, and compliance policies at all times.
- Monitor inventory levels and coordinate with management for restocking supplies and amenities.
- Resolve operational issues on the fly to minimize disruption to guest stays.
- Assist in preparing the weekend shift handover report to the oncoming management team.
Qualifications
- Minimum of 2 years of experience in hospitality, hotel management, or a related field.
- Proven experience leading a team or working in a supervisory role.
- Strong customer service skills with the ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) and occasional holidays.
- Proficiency in hotel management software and POS systems is a plus.
- High school diploma or equivalent; Associate’s degree in Hospitality or Business is preferred.