Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in luxury hospitality! We're seeking passionate individuals to deliver exceptional guest experiences at our flagship property in Philadelphia. Enjoy competitive pay, comprehensive benefits, and growth opportunities in Pennsylvania's thriving tourism industry. As a key member of our team, you'll contribute to creating memorable stays for domestic and international travelers while working in a dynamic, supportive environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room inventory and coordinate with housekeeping for optimal occupancy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with F&B and event teams to ensure seamless guest experiences
- Adhere to brand standards and safety protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong customer service orientation with problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Pennsylvania Food Handler's certification (or ability to obtain)
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods