Job Description
Join our award-winning luxury resort on Miami Beach as a Front Desk Agent where you'll create unforgettable experiences for our discerning international clientele. We're seeking polished hospitality professionals who thrive in fast-paced environments and embody our commitment to excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Florida's most vibrant destinations.
As the first point of contact, you'll represent our brand's elegance and efficiency while handling guest requests with precision and warmth. Our resort offers a dynamic work culture with continuous training programs and a supportive team environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera PMS system
- Manage reservations, room assignments, and VIP guest requests with meticulous attention to detail
- Resolve guest inquiries and complaints promptly using LEARN hospitality methodology
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and security departments
- Execute upselling strategies for premium rooms and resort amenities
- Maintain professional appearance and knowledge of local attractions
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication skills in English; bilingual (Spanish) preferred
- Valid Florida driver's license and reliable transportation
- Ability to work flexible shifts including nights, weekends, and holidays
- TSSA or similar hospitality certification preferred
- Proven conflict resolution and multitasking abilities
- Knowledge of Miami tourism landscape