Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's fastest-growing cities. Apply now to become part of our dynamic team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and handle guest inquiries
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and customer service skills
- Proficiency in hotel management software (Opera)
- Ability to work flexible shifts including weekends
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- Valid driver's license preferred
- Must pass background check