Job Description
Join our award-winning team at Memphis Grand Hotel, where Southern hospitality meets modern luxury! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of Memphis. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, resolving inquiries, and coordinating with multiple departments. Enjoy competitive pay, comprehensive benefits, and the chance to work in one of America's most vibrant cities. Shift work required (including weekends/holidays).
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Utilize PMS software (Opera) for daily operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling skills
- Tennessee hospitality certification preferred
- Multi-language skills a plus