Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our guests. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Full-time position includes competitive pay, comprehensive benefits, and growth opportunities in a thriving hospitality hub.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and discretion
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera/PMS)
- Provide local recommendations and concierge services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including nights/weekends/holidays
- Tennessee hospitality certification preferred
- Basic knowledge of Nashville attractions and logistics