Job Description
Are you looking for an entry-level opportunity in the dynamic world of hospitality? Memphis Hospitality Solutions is currently seeking a friendly and professional Front Desk Agent to join our team in Memphis, TN. We pride ourselves on delivering exceptional guest experiences and offer a supportive environment for career growth.
As the face of our establishment, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to start their career in the vibrant hospitality industry.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- Comprehensive training programs for new hires.
- A collaborative and inclusive company culture.
- Discounts on hotel stays and local attractions.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and accurately.
- Communication: Answer incoming phone calls and emails promptly, providing information about our facilities and local area recommendations.
- Problem Resolution: Address guest inquiries and resolve any issues or complaints with patience and professionalism to ensure guest satisfaction.
- Administrative Tasks: Maintain accurate guest records in the property management system and handle billing inquiries.
- Keystone Support: Assist the front desk team during peak hours and support housekeeping or maintenance as needed.
- Appearance: Maintain a professional appearance and ensure the reception area is clean and organized at all times.
Qualifications
- Education: High school diploma or GED required; some college preferred.
- Experience: Previous experience in customer service, hospitality, or front desk operations is a plus, but we welcome entry-level candidates with a strong work ethic.
- Skills: Excellent verbal communication skills and a friendly, approachable demeanor.
- Technical: Proficiency in basic computer applications and hotel software (e.g., Opera, Micros) is an asset.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Physical: Ability to stand for extended periods and lift moderate weights.