Job Description
Join our award-winning team at Mesa Grand Hotel, where exceptional guest experiences begin at the front desk! We're seeking a charismatic and detail-oriented Front Desk Agent to be the first point of contact for our valued guests. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Mesa's vibrant hospitality scene.
As a key member of our guest services team, you'll create memorable check-in experiences, handle reservations with precision, and resolve inquiries with professionalism. Our premium hotel environment emphasizes teamwork, innovation, and guest satisfaction – perfect for individuals passionate about hospitality excellence.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS software
- Handle reservation inquiries, modifications, and cancellations with accuracy
- Process payments and manage guest accounts using POS systems
- Resolve guest complaints and special requests promptly
- Coordinate with housekeeping, maintenance, and valet services
- Perform night audit duties when required
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and transportation
- Valid Arizona driver's license (for valet coordination)
- High school diploma or equivalent required
- Spanish fluency preferred