Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Mesa Hotel & Resorts! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in our Mesa, AZ location. This entry-level role offers competitive pay, flexible shift schedules (days/nights/weekends), and rapid career growth within our luxury hotel chain. Perfect for recent graduates or career changers passionate about service excellence.
Why Join Us? Comprehensive training, employee discounts, health benefits, and opportunities for advancement to supervisory roles. Work in a dynamic environment where your smile makes a difference!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments, maintain accurate cash drawer, and resolve billing discrepancies
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through attentive service and problem-solving
- Complete shift reports and maintain guest data confidentiality
- Assist during emergency situations following hotel protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience (retail/hospitality a plus)
- Proficiency with basic computer systems and reservation software
- Strong communication and conflict resolution skills
- Ability to stand/walk for extended periods and lift 15 lbs
- Flexible availability including nights, weekends, and holidays
- Valid Arizona driver's license (if required for errands)
- Positive attitude and commitment to teamwork