Job Description
Join our award-winning team at Grand Miami Hotel & Resort as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of South Beach. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Miami's premier hospitality destination. Immediate openings available for energetic individuals passionate about service excellence.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Resolve guest inquiries with personalized solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- 1+ years hotel front desk experience preferred
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Multilingual abilities (Spanish/English) strongly preferred
- Valid Florida driver's license if required for duties