Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Front Desk Agent! We're seeking a dynamic hospitality professional to create unforgettable guest experiences in the heart of downtown Milwaukee. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Milwaukee's premier hospitality destination.
Responsibilities
- Efficiently manage guest check-ins/check-outs with speed and accuracy
- Handle reservation modifications and room assignments using Opera PMS
- Resolve guest inquiries and complaints with exceptional service skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experience
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Milwaukee attractions and transportation
- High school diploma or equivalent required