Job Description
Embark on an exciting hospitality career with Grand Hotel Milwaukee! We're seeking passionate Front Desk Agents to be the first point of contact for our guests. Join our award-winning team in the heart of downtown Milwaukee and deliver exceptional service while enjoying competitive pay, comprehensive benefits, and growth opportunities. No experience? No problem! We provide extensive training for motivated individuals ready to shine in customer service.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Address guest inquiries and resolve concerns promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera/PMS) for operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and commitment to exceptional service
- Ability to work flexible shifts including weekends/holidays
- No prior experience necessary – training provided
- Must be authorized to work in the US