Job Description
Are you a charismatic and detail-oriented individual looking for a rewarding career in the hospitality industry? The Grand Milwaukee Hotel is currently urgent hiring for a dynamic Front Desk Agent to join our award-winning team. We pride ourselves on delivering world-class service and creating unforgettable guest experiences in the heart of the city.
If you thrive in a fast-paced environment and have a passion for guest relations, we want to hear from you. Join us and be part of a team where your contributions are valued and your career can flourish.
Why Choose The Grand Milwaukee?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive benefits package including health, dental, and vision.
- Employee dining discounts and travel perks.
- Opportunities for career advancement within the hotel group.
The Role
You will be the face of The Grand Milwaukee. As a Front Desk Agent, you are responsible for ensuring every guest has a seamless and pleasant stay from check-in to check-out.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Manage guest reservations and inquiries via phone, email, and in-person with professionalism and poise.
- Handle guest complaints and special requests with empathy and effective problem-solving skills.
- Maintain a clean, organized, and welcoming front desk and lobby area at all times.
- Process payments accurately and reconcile daily financial transactions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Adhere to all safety, security, and company policies and procedures.
Qualifications
- High school diploma or GED required; hospitality or customer service degree is a plus.
- Previous experience as a Front Desk Agent or in a similar hospitality role is preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in using hotel property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and a positive, service-oriented attitude.