Job Description
We are looking for a dedicated and charismatic Front Desk Agent to join our award-winning team at The Grand Minneapolis Hotel. If you have a passion for hospitality and want to work in a vibrant, dynamic environment, this is the perfect opportunity for you.
At The Grand, we believe in creating unforgettable experiences for every guest who walks through our doors. As the face of our hotel, you will be responsible for setting the tone for their stay, ensuring that every interaction is met with warmth, professionalism, and efficiency.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Comprehensive health benefits package
- Employee discount on dining and amenities
- A supportive and inclusive work culture
Responsibilities
- Guest Check-in & Check-out: Efficiently manage the check-in and check-out processes, ensuring all guest information is accurate and reservations are up to date.
- Guest Relations: Greet guests warmly upon arrival and departure, answering questions about the hotel, local attractions, and services with a friendly demeanor.
- Problem Resolution: Address guest inquiries and complaints promptly and professionally, escalating complex issues to the supervisor when necessary to ensure guest satisfaction.
- Security & Safety: Monitor the front desk area for suspicious activity, ensuring the safety and security of all guests and hotel property.
- Administrative Tasks: Maintain accurate guest logs, process payments, and handle correspondence and voicemails in a timely manner.
- Hotel Operations: Assist in coordinating room service, housekeeping requests, and maintenance issues to ensure smooth daily operations.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk role within the hospitality or luxury service industry.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Computer Proficiency: Must be proficient in using Property Management Systems (PMS) and Microsoft Office Suite.
- Professionalism: Must possess a polished, professional appearance and a positive attitude.
- Flexibility: Ability to work a flexible schedule including weekends, holidays, and evenings.
- Education: High school diploma or GED required; hospitality certifications are a plus.