Job Description
Are you a natural conversationalist with a passion for creating memorable guest experiences?
Lakeside Hospitality Group is seeking a dedicated and welcoming Front Desk Agent to join our award-winning team in Minneapolis. We pride ourselves on providing exceptional service, and we are looking for friendly, reliable individuals who are eager to start their career in the hospitality industry.
While prior experience is a plus, it is not strictly required. We value attitude, work ethic, and a customer-first mindset over tenure. If you have a warm smile and a willingness to learn, we want to meet you!
Join us in creating a welcoming atmosphere for every guest who walks through our doors.
Responsibilities
- Greet and Welcome: Warmly greet guests upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Out: Efficiently manage guest check-ins, check-outs, and room assignments using our property management system.
- Communication: Answer and direct phone calls and inquiries promptly and professionally, acting as the primary point of contact for the front desk.
- Transactions: Handle cash, credit card transactions, and operate the Point of Sale (POS) system accurately and securely.
- Guest Assistance: Provide information regarding local attractions, dining options, and directions to ensure guests have everything they need.
- Lobby Maintenance: Maintain the cleanliness, organization, and aesthetic appeal of the front desk area and lobby.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Skills: Strong communication and interpersonal skills with a friendly, approachable demeanor.
- Experience: No prior experience required; hospitality training is provided.
- Multi-tasking: Ability to multitask effectively in a fast-paced, dynamic environment.
- Technical: Basic computer literacy and familiarity with standard office software.
- Availability: Must be able to work flexible hours, including weekends and holidays.