Job Description
Welcome to Horizon Hospitality Group, where we redefine luxury and service in the heart of Orlando. We are currently seeking enthusiastic and detail-oriented individuals to join our team as Entry Level Front Desk Agents. If you have a passion for hospitality and a desire to start a rewarding career in the hotel industry, this is the perfect opportunity for you.
As a Front Desk Agent, you will be the first point of contact for our valued guests, setting the tone for their entire stay. We offer a dynamic work environment, competitive benefits, and comprehensive training programs designed to help you excel in your role. Join us in creating unforgettable experiences for travelers from around the globe.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage guest check-ins and check-outs efficiently using our Property Management System (PMS).
- Answer and direct incoming phone calls, emails, and correspondence promptly.
- Handle cash and credit transactions accurately while adhering to company financial policies.
- Address guest inquiries, complaints, and requests with patience and professionalism.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Maintain the cleanliness and organization of the reception area and lobby.
Qualifications
- High school diploma or equivalent required; college degree preferred.
- Previous experience in customer service or hospitality is a plus, but we are willing to train the right candidate.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and demeanor at all times.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand for extended periods and lift moderate amounts of luggage.