Job Description
Join Nashville's premier luxury hotel as an Entry-Level Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in Music City's vibrant downtown. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a dynamic team environment. Perfect for recent graduates or career-changers passionate about hospitality excellence.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the United States
- Previous hospitality experience preferred but not required
- Tennessee driver's license preferred for hotel errands