Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Indianapolis! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with our innovative daily pay program. Enjoy competitive wages, flexible scheduling, and career growth opportunities in one of the city's premier destinations.
Why Work With Us?
• Same-day pay via secure digital platform
• Comprehensive benefits package (health/dental/vision)
• Free hotel accommodations during training
• Recognition programs for top performers
Responsibilities
- Check guests in/out efficiently using PMS systems
- Handle reservations and modify bookings with precision
- Resolve guest concerns promptly and professionally
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain detailed shift reports and incident logs
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling proficiency
- Flexible availability including weekends/holidays
- High school diploma or equivalent required