Job Description
Join our award-winning Nashville team at the heart of Music City! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown hotel. As the first point of contact, you'll embody Southern hospitality while managing seamless check-ins, resolving inquiries, and creating memorable stays for international travelers and music industry professionals.
This role includes competitive compensation, comprehensive benefits package, and opportunities for advancement within our renowned hospitality brand. Work in a vibrant environment where every day brings new connections and growth.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera property management system
- Handle guest inquiries and resolve concerns with prompt, personalized solutions
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping, maintenance, and concierge teams for flawless operations
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain detailed guest preference profiles for personalized service
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license and clean driving record
- Advanced knowledge of Nashville attractions and events
- Fluency in English; Spanish proficiency highly valued
- Professional appearance and polished demeanor