Job Description
Are you a hospitality enthusiast looking to make your mark in one of the most vibrant cities in the United States? The Nashville Grand Hotel Group is seeking a dedicated Front Desk Agent to join our dynamic team.
We are looking for a professional who thrives in a fast-paced environment and is passionate about creating memorable guest experiences. If you are a people person with a flair for customer service, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18 - $22)
- Employee discounts on dining and lodging
- Comprehensive health benefits package
- Career advancement opportunities within the hotel chain
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage guest inquiries via phone, email, and in person, ensuring high satisfaction.
- Handle and resolve guest complaints or issues professionally and promptly.
- Process payments and maintain accurate financial records.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Maintain a clean and organized front desk area.
- Upsell hotel amenities and services to increase revenue.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong computer literacy, including proficiency with property management systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.
- Valid driver's license is a plus.