Job Description
Join Nashville's premier hospitality destination as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our vibrant downtown property. This role offers competitive compensation, flexible shift schedules, and career growth opportunities within a luxury hotel environment. If you thrive in fast-paced settings and have a passion for service, apply today to become part of Music City's dynamic hospitality scene!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly and escalate issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Nashville tourism attractions
- Strong attention to detail and multitasking abilities
- Valid Tennessee driver's license preferred