Job Description
Join our award-winning team at the heart of Colorado Springs' vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to manage our overnight operations with exceptional professionalism. This role is perfect for night owls who thrive in dynamic environments and excel at creating memorable guest experiences. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to work during Colorado's most stunning sunrises.
As a key ambassador for our luxury property, you'll ensure seamless check-ins, resolve guest inquiries with grace, and maintain operational excellence during quiet hours. Our team culture celebrates innovation, growth, and work-life balance – with exclusive access to employee wellness programs and career advancement pathways.
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight shifts (11 PM - 7 AM)
- Handle reservation modifications, billing inquiries, and payment processing
- Coordinate with housekeeping, security, and maintenance teams
- Respond to emergency situations with calm professionalism
- Maintain accurate guest records and confidential information
- Upsell premium amenities and local attractions
- Execute end-of-night reconciliation procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or PMS systems
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license (for occasional airport runs)
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification preferred
- Spanish language skills highly valued