Job Description
Join our prestigious downtown hotel as a Front Desk Agent for our vibrant night shift team! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of San Francisco. This role is perfect for night owls who thrive in fast-paced settings and take pride in creating memorable stays for international travelers and locals alike.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and problem-solving skills
- Coordinate with housekeeping and security teams
- Maintain accurate shift logs and incident reports
- Uphold brand standards through polished communication
- Safeguard guest data and confidential information
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution abilities
- Proficiency with hotel management software (Opera, etc.)
- Ability to work independently during overnight hours
- Strong attention to detail and multitasking skills
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic foreign language skills a plus