Job Description
Join our award-winning luxury waterfront resort and become the heart of our guest experience! We're seeking a dedicated Front Desk Agent to manage our vibrant night shift operations. As the first point of contact for late arrivals and early departures, you'll deliver exceptional service while maintaining the serene ambiance our guests expect. Enjoy competitive pay, premium benefits, and the opportunity to grow your hospitality career in Jacksonville's premier destination.
Our night shift team enjoys reduced traffic, exclusive team events, and a unique work-life balance that daytime positions can't match. If you're a night owl with a passion for hospitality, this is your chance to shine!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve issues with discretion
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and security teams for seamless operations
- Prepare end-of-day reports and secure guest valuables
- Monitor property surveillance systems during overnight hours
Qualifications
- 1+ years hotel front desk experience preferred
- Strong knowledge of Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Florida driver's license (for valet duties)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic first aid/CPR certification a plus