Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during overnight hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in San Jose's vibrant downtown district. Perfect for night owls who thrive in dynamic hospitality environments.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, billing inquiries, and payment processing
- Respond to guest requests 24/7 with prompt solutions
- Operate hotel management systems (Opera, Fidelio)
- Coordinate with security and housekeeping teams
- Handle emergency situations calmly and professionally
- Maintain accurate guest records and shift reports
Qualifications
- 1+ years hotel front desk or guest services experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Valid California driver's license preferred
- Ability to multitask in high-pressure scenarios
- Basic first aid/CPR certification a plus