Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at Grand Hospitality Group in Oklahoma City. As the first point of contact for our guests during evening and overnight hours, you'll create memorable experiences while managing check-ins, addressing inquiries, and ensuring seamless operations. This premium position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a 24/7 luxury environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Resolve guest inquiries and concerns with exceptional service standards
- Coordinate with housekeeping and security teams for overnight operations
- Process payments and maintain accurate financial records
- Safeguard guest confidentiality and sensitive property information
- Monitor security systems and respond to emergency protocols
- Prepare end-of-night reports and manage key inventory
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Oklahoma driver's license and reliable transportation
- Flexibility to work weekends and holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent required