Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel as a Night Shift Front Desk Agent! We're seeking a dedicated professional to deliver exceptional guest experiences during evening hours. This is your chance to shine in a dynamic environment where every interaction matters. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your contributions. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation modifications and room assignments
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Monitor security systems and access control
- Coordinate with housekeeping and maintenance teams
- Prepare end-of-night reports and shift handovers
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (e.g., Opera)
- Ability to work independently during overnight hours
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification preferred