Job Description
Join our award-winning hospitality team as a Front Desk Agent on the night shift at Grand Horizon Hotel. We're seeking a charismatic professional to be the first point of contact for our guests during evening hours, ensuring exceptional service while maintaining a seamless check-in/out experience. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Portland's vibrant hospitality scene. If you thrive in fast-paced environments and possess exceptional customer service skills, we encourage you to apply.
Responsibilities
- Manage guest check-ins/checkouts efficiently using property management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Monitor security systems and respond to emergency situations
- Perform nightly audits and report maintenance needs
- Maintain a clean and organized lobby area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Oregon driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of local attractions and services
- First Aid/CPR certification preferred