Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent for our dynamic night shift! Be the cornerstone of our guests' experience, delivering exceptional service during the evening hours while enjoying competitive pay and benefits. We're seeking passionate hospitality professionals who thrive in fast-paced environments and embody our commitment to excellence. If you're ready to shine behind the front desk and create memorable stays for travelers, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, security, and maintenance teams
- Execute emergency protocols and security procedures
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution
- Proficiency with reservation software and basic IT systems
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required