Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional service meets coastal elegance. We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences during our vibrant night shift. As the first point of contact, you'll embody our commitment to luxury hospitality while managing late-night operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Jacksonville's premier waterfront destination.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate special requests
- Manage night audit procedures and ensure accurate financial reporting
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, manage cash floats, and balance daily transactions
- Market hotel services and upsell premium amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for airport runs)
- Flexible availability including weekends and holidays
- Basic knowledge of Jacksonville attractions and transportation
- High school diploma or equivalent required