Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking dynamic Front Desk Agents for our vibrant night shift team. As the first point of contact for our discerning guests, you'll deliver exceptional service while managing check-ins, reservations, and VIP requests. Enjoy competitive compensation, comprehensive benefits, and a fast-paced environment where every shift brings new opportunities to shine.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and security teams for seamless operations
- Monitor room availability and optimize occupancy rates
- Assist with concierge services and local recommendations
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (Opera preferred)
- Ability to multitask in high-pressure situations
- Flexible schedule including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid NYC Hospitality Training Certificate