Job Description
We are looking for a reliable Front Desk Agent to join our dynamic hospitality team in Colorado Springs. This is an excellent opportunity for night shift professionals who thrive in a quiet, professional environment and enjoy providing exceptional guest experiences.
In this role, you will serve as the face of our hotel during the evening hours, ensuring a smooth check-in and check-out process while maintaining the highest standards of safety and comfort for our guests.
Responsibilities
- Check guests in and out efficiently, verifying identification and collecting payments.
- Answer phones and respond to guest inquiries regarding hotel amenities and local attractions.
- Monitor security cameras and conduct nightly safety rounds of the property.
- Maintain the cleanliness and organization of the front desk lobby and public areas.
- Process wake-up calls, room service requests, and messages accurately.
- Resolve guest issues or complaints with patience and professionalism.
- Assist other departments as needed to ensure seamless hotel operations.
Qualifications
- Previous experience as a Front Desk Agent or Receptionist in the hospitality industry.
- Strong verbal communication and interpersonal skills.
- Availability to work night shifts, weekends, and holidays as required.
- Proficiency in Microsoft Office and hotel management software (e.g., Opera, Fidelio).
- Professional appearance and a positive, customer-focused attitude.
- High school diploma or GED equivalent.