Job Description
Join our award-winning luxury hotel in downtown Detroit as a Night Shift Front Desk Agent! Be the first point of contact for our discerning guests during the magical hours of the Motor City nightlife. This role offers unparalleled growth opportunities in hospitality with competitive compensation and premium benefits. Embrace the energy of Detroit's revitalized downtown while delivering exceptional service in a sophisticated environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences during night hours (11 PM - 7 AM)
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries, complaints, and emergency situations with professionalism
- Process secure payment transactions and maintain accurate financial records
- Coordinate with security and housekeeping teams for seamless operations
- Prepare daily reports and maintain detailed guest preference logs
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Exceptional conflict resolution and multitasking abilities
- Proficiency in Opera/PMS property management systems
- Valid Michigan hospitality certification preferred
- Ability to work independently with minimal supervision
- Fluency in English; Spanish proficiency highly valued
- Availability to work weekends, holidays, and overnight shifts