Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown San Antonio location. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our award-winning chain.
Responsibilities
- Manage check-in/check-out processes for guests with precision and efficiency
- Handle guest inquiries and resolve issues promptly using exceptional problem-solving skills
- Maintain accurate reservation systems and room status updates
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash handling procedures
- Execute safety protocols and emergency response procedures
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong computer literacy with reservation system proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work independently during overnight shifts
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Bilingual (English/Spanish) preferred
- Basic knowledge of San Antonio attractions and services