Job Description
Join our prestigious Grand Capital Hotel in the heart of Washington DC as a Night Shift Front Desk Agent. This premium hospitality role offers an opportunity to provide exceptional service to international guests during evening hours while enjoying competitive compensation and a dynamic work environment. We seek a professional with outstanding communication skills and a passion for creating memorable experiences.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor lobby activity and ensure a safe, welcoming environment
- Perform nightly audits and prepare shift reports
- Assist with emergency protocols and incident documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional interpersonal and problem-solving abilities
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Valid US work authorization and clean background check
- Basic knowledge of DC area attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work weekends and holidays