Job Description
Join our dynamic hospitality team at Grand Harbor Hotel Baltimore as a Front Desk Agent on night shift. Be the first point of contact for our overnight guests, delivering exceptional service while managing check-ins, check-outs, and maintaining a secure environment. This role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. Enjoy a collaborative work culture with flexible scheduling and recognition for outstanding guest experiences.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Address guest inquiries and resolve concerns with prompt, personalized solutions
- Oversee hotel security during overnight hours, including monitoring surveillance systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Prepare daily reports and manage reservation modifications
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of emergency procedures and security protocols
- High school diploma or equivalent required
- Flexibility to work weekends and holidays
- Valid Maryland driver's license preferred