Job Description
Are you a dedicated professional looking for a rewarding role in the heart of Philadelphia? The Franklin Hospitality Group is currently hiring a reliable Front Desk Agent for our premium 24/7 operation. We are looking for an individual who thrives in a dynamic environment and excels at providing exceptional service to our guests during the night shift.
As a Front Desk Agent on the night shift, you will play a crucial role in maintaining the safety and comfort of our guests while ensuring seamless check-in and check-out processes. We pride ourselves on our upscale atmosphere and are looking for someone who aligns with our commitment to excellence.
Responsibilities
- Greet and welcome guests warmly, managing the check-in and check-out process efficiently using our PMS.
- Monitor building security, including key card access control and conducting nightly security patrols.
- Answer incoming phone lines and emails promptly, providing accurate information and relaying messages.
- Address guest inquiries, complaints, or requests immediately and professionally.
- Perform nightly housekeeping inspections of the lobby and front desk area.
- Ensure accurate financial transactions and maintain the integrity of the cash drawer.
- Collaborate with the day shift team to ensure a smooth transition of operations.
Qualifications
- High school diploma or GED required; prior hospitality or customer service experience is preferred.
- Must be available to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong communication skills and a professional, welcoming demeanor.
- Proficiency with computers and property management software (e.g., Opera, Madeline).
- Ability to stand for extended periods and perform light physical tasks.
- Clean, professional appearance and valid driver's license.