Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent and become the cornerstone of our overnight guest experience. We're seeking a dynamic professional to manage front desk operations during evening and early morning hours, ensuring exceptional service while maintaining operational excellence. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Our ideal candidate thrives in fast-paced environments, possesses exceptional problem-solving skills, and demonstrates genuine passion for creating memorable guest experiences. If you're a night owl with a knack for anticipating guest needs and a commitment to flawless execution, we invite you to apply.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with speed and precision
- Respond to guest inquiries and resolve issues promptly, exceeding expectations
- Monitor security systems and access control during overnight hours
- Coordinate with housekeeping, valet, and security teams for seamless operations
- Process payments, manage cash handling, and maintain accurate financial records
- Update reservation systems and manage room availability in real-time
- Prepare daily reports and handover documentation for day shift
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Exceptional communication and conflict resolution skills
- Proficiency with Opera, Fidelio, or similar hotel management systems
- Valid California driver's license with clean driving record
- Ability to work flexible schedules including weekends and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of San Jose attractions and transportation options
- First Aid/CPR certification preferred