Job Description
Join our award-winning team at Grand Hospitality Group as a Night Shift Front Desk Agent in Omaha, Nebraska. We're seeking energetic professionals to deliver exceptional guest experiences during evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic hotel environment. As the first point of contact for our guests, you'll ensure seamless check-ins, resolve inquiries with professionalism, and maintain a secure and welcoming atmosphere. If you thrive in fast-paced settings and value exceptional service, we encourage you to apply today!
Responsibilities
- Manage guest check-ins and check-outs with efficiency and accuracy
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate billing records
- Respond to guest concerns promptly and escalate issues as needed
- Monitor security systems and ensure property safety during night hours
- Coordinate with housekeeping and maintenance teams
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Basic mathematical and cash-handling skills
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license and reliable transportation