Job Description
Join our prestigious downtown hotel as a Night Shift Front Desk Agent and become the first point of contact for our distinguished guests during their most memorable moments. This critical role demands exceptional hospitality skills and the ability to thrive in a dynamic, high-energy environment. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement within our global hospitality brand.
As a key member of our overnight team, you will ensure seamless check-ins, manage reservations, and resolve guest inquiries with professionalism and efficiency. Your dedication to creating exceptional experiences will directly contribute to our reputation for excellence in the heart of Washington DC.
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth during overnight hours
- Handle reservation modifications, cancellations, and room assignments
- Address guest inquiries and resolve concerns promptly with discretion
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping and security teams for overnight operations
- Monitor safety protocols and emergency procedures
- Prepare daily reports and maintain guest satisfaction logs
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred
- Ability to stand/walk for extended periods