Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent for our prestigious oceanfront property in Virginia Beach! This night shift role offers the perfect opportunity for detail-oriented professionals who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and the unique chance to work during Virginia Beach's vibrant nightlife while providing exceptional guest experiences. We offer paid training, career advancement opportunities, and a supportive team culture.
Responsibilities
- Manage seamless guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations using our property management system
- Address guest concerns promptly and professionally, ensuring satisfaction
- Process payments, maintain accurate cash handling procedures, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to maintain operational excellence
- Monitor security protocols and manage access control during overnight hours
- Prepare daily reports and maintain detailed guest records
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Exceptional communication and interpersonal skills
- Proficiency in property management software (e.g., Opera, Delphi)
- Ability to work flexible schedules, including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Valid driver's license and reliable transportation
- Basic knowledge of Virginia Beach tourism attractions and services