Job Description
Join our dynamic hospitality team as a Front Desk Agent for our vibrant night shift at Grand Mesa Hotel & Suites! We're seeking a customer-focused professional to deliver exceptional service while ensuring our guests have a seamless experience during overnight hours. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment in the heart of Mesa, Arizona.
As the first point of contact for our overnight guests, you'll play a crucial role in maintaining our reputation for excellence. Our ideal candidate thrives in a fast-paced setting, demonstrates exceptional problem-solving skills, and takes pride in creating memorable stays. We provide extensive training and opportunities for career growth within our hotel chain.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/security teams
- Process payments, manage cash drawers, and perform nightly audit procedures
- Maintain accurate reservation records and update guest profiles
- Ensure front desk area remains clean, organized, and fully stocked
- Monitor security systems and emergency protocols during overnight hours
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Strong proficiency in property management systems (e.g., Opera, IDS)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to work nights, weekends, and holidays
- Basic math skills for cash handling and payment processing
- Valid Arizona driver's license may be required for errands