Job Description
Join our award-winning team at The Grand Orleans Hotel, where Southern hospitality meets luxury! We're seeking a dynamic Front Desk Agent to manage our vibrant night operations. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable guest experiences. Enjoy competitive pay, comprehensive benefits, and the unique energy of New Orleans nightlife!
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage room reservations and modify bookings using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and resolve billing discrepancies
- Coordinate with security and housekeeping for guest safety and room readiness
- Prepare end-of-night reports and manage cash reconciliation
- Uphold brand standards and maintain a secure lobby environment
Qualifications
- 1+ years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Louisiana hospitality certification or willingness to obtain
- Strong attention to detail and multitasking abilities
- Knowledge of New Orleans attractions and services
- Flexible schedule availability including weekends/holidays