Job Description
Welcome to the heart of downtown Chicago! The Grand Chicago Hotel is seeking enthusiastic, friendly individuals to join our front-of-house team as a Front Desk Clerk. We are proud to be an equal opportunity employer and are specifically looking for candidates who are eager to learn and grow within the luxury hospitality industry. No prior experience is necessary—just a great attitude and a willingness to serve.
Join a team where your smile is our signature. We offer comprehensive training, a supportive work environment, and the chance to start a rewarding career in one of the world's most exciting cities.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Check guests in and out efficiently using our property management system (training provided).
- Answer incoming calls and assist with guest inquiries via email or in person.
- Handle cash transactions and process credit card payments accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with luggage handling and valet services as needed.
- Resolve guest complaints or concerns with patience and professionalism.
Qualifications
- No prior hospitality experience required; we will train the right candidate.
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Friendly, approachable, and detail-oriented demeanor.
- Basic computer proficiency is a plus but not mandatory.
- Must be at least 18 years of age.