Job Description
Join our award-winning hospitality team at Mountain View Hotel & Resort, where exceptional service meets breathtaking Colorado views. We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences during our vibrant night shift operations. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in one of Colorado's premier destinations.
Why You'll Love Working Here:
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Hotel discounts nationwide
- Career growth opportunities
- Employee wellness programs
Responsibilities
- Seamlessly manage guest check-ins/checkouts using property management systems
- Process reservations, payments, and handle cash/credit transactions accurately
- Respond to guest inquiries with professionalism and resolve issues promptly
- Coordinate with housekeeping, security, and maintenance departments
- Maintain detailed records and report daily operational activities
- Uphold strict safety and security protocols during overnight hours
Qualifications
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and problem-solving abilities
- Proficiency with hotel management software (Opera, etc.)
- Ability to work independently during overnight shifts
- Strong attention to detail and organizational skills
- Flexible schedule availability (nights, weekends, holidays)
- High school diploma or equivalent required