Job Description
Join our award-winning hospitality team at Grand Hotel Raleigh as a Front Desk Agent (Night Shift). We're seeking a charismatic professional to deliver exceptional guest experiences during our evening hours. This role is perfect for night owls who thrive in dynamic environments and prioritize guest satisfaction above all else. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in one of Raleigh's premier luxury properties.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and security for seamless operations
- Maintain detailed records of guest requests and incidents
- Execute emergency procedures during overnight hours
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or similar PMS software
- Ability to work independently with minimal supervision
- Valid North Carolina driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Raleigh attractions and services
- Ability to stand for extended periods and lift 25 lbs