Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious riverfront property in Jacksonville, FL. This night shift role offers the perfect blend of challenge and tranquility, serving as the first point of contact for our discerning guests during evening and overnight hours. You'll deliver exceptional service while managing check-ins, handling inquiries, and ensuring a seamless guest experience in our luxury boutique hotel environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle guest inquiries and resolve concerns with professionalism and discretion
- Monitor security systems and safeguard guest safety during overnight hours
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for special requests
- Perform nightly audits and prepare shift reports for management
- Maintain pristine lobby and common area appearance throughout shift
Qualifications
- Minimum 1 year hospitality/customer service experience required
- Exceptional communication and interpersonal skills
- Proficient in hotel management systems (e.g., Opera, IDS)
- Strong attention to detail and problem-solving abilities
- Ability to work independently with minimal supervision
- Valid Florida driver's license preferred
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification a plus