Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent for our prestigious downtown Fort Worth location. We're seeking dedicated night shift professionals to deliver exceptional guest experiences during evening hours. No prior experience is required – we provide comprehensive training to set you up for success. If you're a people person with a passion for hospitality, this is your chance to launch an exciting career in the heart of Texas.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries and resolve concerns with professionalism
- Monitor security protocols and access control during night hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for operational needs
- Prepare shift reports and document guest feedback
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Ability to work independently during overnight shifts
- Basic computer proficiency and willingness to learn new systems
- Strong attention to detail and organizational abilities
- Customer service mindset with problem-solving aptitude